Latest news

Monash University has released a summary of findings of the Primary Health and Aged Care Translation and Interpreting Services (PRACTIS) study. The research aimed to evaluate the relationship between communication barriers and unplanned emergency department transfers for residents with limited English proficiency and explore residents’ experiences in communication with staff. Read more

During these unprecedented times the sharing of up-to-date information and concise communication has become more critical than ever. Below are links to a number of sources that are providing information and resources about Coronavirus (COVID-19) in languages other than English. Make sure to share these resources among your staff, and with your clients and their carers. We will be updating this...

The Department of Health has produced a number of resources about COVID-19 in languages other English. The resources including fact sheets, guidelines and other publications are available in Arabic, Chinese (Simplified and Traditional), Greek, Italian, Korean, Kurdish, Persian/Farsi, Spanish and Vietnamese. Read more

The DHHS has translated several resources, including posters and public service announcements, into a number of languages.

 The NSW Government has translated several COVID-19 fact sheets, posters and other resources into numerous languages.

 Ethnolink Language Services has launched a COVID-19 Multilingual Resource Library.

This is a collection of resources from National and State government sites as well as information from the World Health Organisation covering 50 languages.

Access local and overseas news and information about COVID-19 from the SBS website.

Includes the video 'Coronavirus explained in your language', which is available in 16 languages.

Approved providers of government-subsidised aged care can use the Translating and Interpreting Service for free when discussing care needs, fees, care plans and budgets with clients. The Australian Government funds these services so that all people can take an active role in their aged care. You can access TIS National for free if you’re an approved provider of: Commonwealth Continuity of...

Over 160 people attended the Inclusive Approach to Service Delivery in Aged Care workshops recently conducted across Australia. Hosted by the Partners in Culturally Appropriate Care (PICAC) Alliance in collaboration with the Aged Care Quality and Safety Commission, the workshops attracted senior managers and leaders from residential, home care and CHSP services. The training included an...

Do you have bilingual staff working in your services? Would you like consumers who are looking for services where staff speak their language to be able to seek out your agency?

Register for free on the Aged Care Services with Bilingual Staff Directory.

The Aged Care Quality and Safety Commission has designed an activity for aged care services to undertake aimed at improving staff awareness of the need to deliver care and services that are individualized and culturally safe. This is in line with improving outcomes for consumers and treating consumers with dignity and respect as expected within the Aged Care Quality Standards.

The Aged Care Quality and Safety Commission has released the Charter of Aged Care Rights Template for Signing in 18 languages.